HAYKO

Recently, we have had two significant developments. To expand our business, we have moved from Lexington Avenue to Long Island City. In addition to our over half-a-century of combined expertise in repairing antique and semi-antique Oriental rugs and European tapestries, we now have increased our capacity of hand-washing and repairing them at our new location.

Undoubtedly, your precious hand-woven rugs must receive the utmost in expert cleaning and repair services to maintain their beauty and integrity for generations. We are committed to providing you with the same meticulous service as we have provided to several museums, an auction house, and many collectors. Building long-term business relationships with our clients is the most important aspect of our mission.

As for our second important update, we have significantly increased our collection of fine antique and semi-antique rugs through our recent acquisitions from overseas. We are now compelled to share our excitement of owning this exquisite collection with our valued clientele.

Please do not hesitate to contact us, either by e-mail: info@hayko.com, or by calling 212.717.5400, if we can be of assistance to you. We will be delighted to hear from you.

Review Date: January 02, 2013

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Hire Again: Yes

Description Of Work: They helped us with a tapestry. They did fine.

Overall

Review Date: January 02, 2013

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: July 14, 2009

Hire Again: Yes

Home Build Year: 1845

Description Of Work:

I had an infestation of moths which ate a lot of my fabrics. Those that were deemed to be possibly savable he washed and repaired.

Member Comments: The service was fine.

Overall	B
Price	N/A
Quality	N/A
Responsiveness	N/A
Punctuality	N/A
Professionalism	N/A

Review Date: January 02, 2013

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: July 15, 2010

Hire Again: Yes

Description Of Work: They did oriental rug cleaning.

Member Comments: It turned out absolutely fine. They did return the rugs in good shape.

Overall	B
Price	B
Quality	N/A
Responsiveness	N/A
Punctuality	N/A
Professionalism	N/A

Review Date: January 02, 2013

Member:

Categories: Carpet Cleaning
Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: January 02, 2013

Hire Again: Yes

Description Of Work: They did both oriental rug cleaning and carpet cleaning.

Member Comments: They were very good. I have used them for years.

Overall	A
Price	N/A
Quality	N/A
Responsiveness	N/A
Punctuality	N/A
Professionalism	N/A

Review Date: January 02, 2013

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: January 15, 2009

Hire Again: Yes

Description Of Work: They cleaned oriental rugs for us.

Member Comments: They did a fine service. They did a very good job.

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: December 30, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: December 01, 2011

Hire Again: Yes

Approximate Cost: $7,000.00

Description Of Work: He restored a very large & valuable antique oriental carpet, and cleaned and restored several other carpets. He also replaced our crumbling padding with much better quality padding than we've ever seen.

Member Comments: He was helpful, straight-talking, totally reliable and a pleasure to deal with. The results speak for themselves.
Company Response: Dear customer, thank You for taking the time to provide feedback!, pleasure to deal with you!

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: December 23, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: No

* More Weight is given to a review where work has been completed.

Work Completed Date: August 08, 2012

Hire Again: Yes

Approximate Cost: $3,500.00

Home Build Year: 1900

Description Of Work: i bought a rug from Hayko.

Member Comments: NA

Company Response: Dear customer, Thank you for taking the time to share your experiences and your comments.

Hayko

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: December 06, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: December 06, 2012

Hire Again: Yes

Approximate Cost: $2,000.00

Home Build Year: 1938

Description Of Work: This man runs a business that is very professional with excellent service. I had an oriental rug in storage in CT. He came there, gave me an estimate and took the rug back to his work room in Astoria. (I had two estimates before his, and they were much more expensive.)
The rug needed repair. He has workers who re-wove the rug to perfection. I went to see the workroom and was impressed by the quality of the works in progress. The rug was cleaned and looked beautiful. He gave me a completion date and was ready to deliver it within that week. He was willing to work with me on timing because I was moving and couldn't lay the rug immediately. He held the rug for two weeks with no charge.
He delivered it and installed the rug himself. He is a very special craftsman who cares personally about his work. I am sending another rug to be cleaned next month.

Member Comments:

He picked up my rug, returned calls promptly when I had questions, and invited me to come and see the work in progress, which I did. He rug was ready when he promised. He did me the favor of holding it for me for two weeks, because I was moving.

Company Response: Dear Member, Thank you for taking the time to share your experiences and your comments.

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: September 13, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: June 04, 2012

Last Modified Date: September 17, 2012

Hire Again: Yes

Home Build Year: 1964

Description Of Work: Mom used to use Hayko Fine Rugs and Tapestries for cleaning and repairing when she used to live with us.

Member Comments:

The repair portion, they send out to have done and I believe my mom said that was really well. The cleaning aspect these people might have been a little bit better. The professionalism was good. For the rug that needs to be repaired, we might use them again, but for cleaning, we might not.

Transcribed from a telephone interview

Company Response: Dear Members, Thank you for taking the time to write your comments.

Overall	B
Price	N/A
Quality	B
Responsiveness	N/A
Punctuality	N/A
Professionalism	B

Review Date: August 30, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: June 30, 2012

Hire Again: Yes

Approximate Cost: $4,500.00

Description Of Work: They cleaned wool and silk rugs and rewove one that had severe moth damage!They did a job that more met my standards.I lan on using them again!

Member Comments: Perfect. They came when they said they would and finished ahead of schedule

Company Response: Dear Member, Thank you for taking the time to write your comments.

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: May 24, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: May 19, 2010

Hire Again: Yes

Home Build Year: 1994

Description Of Work: They repaired a tapestry piece for me. They cleaned it and so forth.

Member Comments: They did an excellent job. It was an old piece. They did a fine job on it and showed a lot of care.

Company Response: Dear Customer, Thank you so much for taking the time to describe your beautiful experience.

Hayko

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Review Date: May 24, 2012

Member:

Category: Oriental Rug Cleaning

Services Performed: Yes

* More Weight is given to a review where work has been completed.

Work Completed Date: May 19, 2010

Hire Again: Yes

Approximate Cost: $6,000.00

Description Of Work: I bought a beautiful rug.

Member Comments: HAYKO was great. I have nothing but good things to say. They were very professional and kind. I had a very good experience with them. He knows his product very well.

Company Response: Dear Customer, Thank you for taking the time to share your experiences and your comments.

Hayko